ordering process
Ordering from Hey Party is very easy. Select the items you want and put them in your shopping cart. Then check your selection and complete the order. We will then send you an order confirmation by email.
Thank you for your trust!
No, we do not have a minimum order value.
Yes, that is possible. Please contact us immediately.
We always ship as quickly as possible and a package that has already been shipped cannot be cancelled or changed.
Please note that a subsequent change of the billing address is not possible for legal reasons.
Yes, you can simply enter and redeem your voucher code or coupon during checkout.
If an item is out of stock, you can leave your email address with the product. You will then be automatically informed as soon as it is available again. Please confirm receipt of the messages so that we can send you notifications. Don't worry, we will only send you notifications for the item you want and will not pass on your email address.
Not directly in the shop, but feel free to contact us by email or phone. We will then make you an individual offer.
Paying with us is straightforward. You can pay by credit card, PayPal or debit card. The available payment options are displayed during the ordering process. Thank you for your trust in 'Hey Party'!
Yes, your payment is absolutely secure! Thanks to our SSL encryption, your data is well protected. In addition, our shop system ensures that we are always up to date and it is constantly updated automatically. This means you can shop at 'Hey Party' in a relaxed and secure manner!
Shipping and Delivery
Standard shipping : Shipping costs within Germany are 6.90€.
For orders over 50€ we cover the shipping costs, so shipping is free for you.
Economy: For smaller items that fit into a postal box, we offer a reduced shipping rate of €3.90 .
Please note: However, with this reduced rate (goods mail delivery), it should be noted that the shipment only has a very simplified shipment tracking without details. Delivery normally takes 1-2 days, but it can take 6-12 days for the goods mail delivery (depending on the circumstances at the post office). Especially in the winter and autumn months, postal service disruptions due to illness can mean significant delays over which we as a shop have no influence: If you are in a hurry, please select a normal standard package.
Orders placed before 12pm are usually dispatched on the same day on working days.
Orders placed on Saturdays, Sundays and public holidays will be dispatched the next working day.
You have the following options:
Standard shipping:
Premium shipping with detailed tracking.
Duration: usually 1-3 working days
Your package is insured up to a sum of 500€
Economy:
There is only a very simplified shipment tracking option here.
Duration: usually 2-5 working days. However, in the event of staff shortages, weather conditions, strikes, etc., shipping is not a priority and can therefore take 6-12 working days. We have no influence over this.
Of course! You can easily have your order sent to an address other than your billing address. This is super practical if you are planning a surprise for someone, for example. During the ordering process, you have the option of specifying a different delivery address. Simply enter it and you're done!
If you want to do this later, please let us know as soon as possible so that we can change it in our system, provided your order has not yet been shipped.
Please note that for legal reasons, billing addresses may not be changed subsequently.
Yes, you can also have your order sent to a Packstation. To ensure that your shipment arrives correctly, please enter the address as follows:
- In the Street and house number field: Enter "Packstation" followed by the number (e.g. Packstation 598). This also applies to post offices and similar locations.
- In the field Apartment, room, etc. (optional) : Enter your postal code here, e.g. 1234567890.
As soon as your order has been shipped, you will receive an email from the shipping service provider (DHL or DPD) with a tracking number. You can use this to track the status and location of your shipment at any time.
If you have chosen the Econony delivery option, we will send you goods by parcel post. If at all, shipment tracking is only available here in a simplified version. This is due to the postal system. Goods post is considered a letter.
However, you can also track the status of your order in your customer account using your email address and order number.
Here you can access your customer account:
to the customer account
This depends on the product and delivery address. However, you can usually expect your order to arrive within 1-4 working days.
From experience we can say that in most cases your order will be with you the next or next working day .
The goods sent by post will usually reach you within 1-4 working days. Under certain circumstances (weather, staff shortages, strikes and other circumstances) the delivery can take up to 12 days. We have no influence on this and we cannot predict it.
Please contact us! In this case, we are of course there for you too.
The best way to contact us is by phone. You can also contact us via email, chat or WhatsApp (on our regular landline number 0731 38099559).
We will definitely find a quick solution.
returns
Absolutely! As long as the items are in their original condition, returns are straightforward. The legal right of return is 14 days, but we are more generous and offer you 30 days.
Please note that return shipping costs are not covered by Hey Party .
You can! We would be very happy if you took the time to give us a compliment. This way you show others that we are a real business and that we can be trusted. And we are happy that our products and our efforts have made you happy!
With every order we send you a link where you can rate us or the product. It only takes a few moments to rate. You are welcome to include photos :)
If you have a complaint, please contact us directly so that we can make you happy again. Please give us the chance to do so. We are sure that we can solve the situation brilliantly.
This is how we can become better, for you and others!
Quality
Our products come from manufacturers we trust. We only sell branded products from manufacturers who have their goods regularly tested for toxins and harmful substances by independent testing institutes. This means that we can only offer you safe and harmless products with a clear conscience.
We only sell original products (no harmful and cheaply manufactured counterfeits, as is unfortunately the case with a large online retailer).
If something isn't right, let us know. We'll find a solution.
a. Contact us: Send us a short message by email to info@hey-party.de or via the contact form on our website so that we know that a return is pending.
b. Pack the items: Pack the unused and undamaged items securely for return transport. Ideally, use the original box or another suitable box.
c. Shipping: Send the items back to our business address (Hey Party, Albstr.6, 89081 Ulm-Jungingen). Please note that you as the customer are responsible for the shipping costs - except for defective items.
d. Refund: After we receive and inspect the returned items, we will refund you. Depending on the payment method, it may take a few days for you to receive the refund.
e. Alternatively: Would you like to save on return costs or speed up the process? Simply bring your items to our store in person at Albstrasse 6 in the center of Ulm Jungingen. There you can either get the purchase price refunded or choose a different product.
Our products offer significantly higher quality than many cheap Amazon sets. Here are some reasons why it is worth investing in our high-quality party supplies:
1. High-quality and non-toxic materials:
Our foil balloons and latex balloons are made of robust, durable and non-toxic materials. Cheap balloons on Amazon often burst easily and have an unpleasant, toxic smell. Good balloons are soft and smell only slightly of rubber, but not of chemicals. If balloons have a strong, pungent smell, they should never be inflated by mouth and should not be given to children to play with. Not even the inflated balloons, because they often lick them.
2. Safe and hygienic packaging:
We make sure that products that come into direct contact with food are hygienically packaged. Many cheap Amazon sets contain muffin picks and similar products together with cheaply manufactured balloons, which can lead to a possible transfer of harmful substances .
3. Original sizes and brand quality:
Our foil balloons are not counterfeits from brand manufacturers. Many cheap Amazon balloons are scaled-down imitations that float poorly or not at all with helium due to the wrong material-volume ratio.
4. Proven quality:
We have often experienced customers bringing cheap Amazon balloons to fill that then do not meet expectations. Many of these customers were so disappointed with their cheap purchases that they did not use the goods and instead bought high-quality products from us.
5. Customer satisfaction:
Countless of our customers have opted for our high-quality products after disappointing experiences with cheap Amazon sets and were impressed by the quality and durability.
6. Fair & Moderate Prices:
Despite the high quality and safety of our products, our prices remain moderate and fair.
7. Ethical production:
We make sure that our products are manufactured under fair working conditions. With extremely low prices there is a risk that child labor and catastrophic working conditions are involved in the supply chain. We value ethical production standards so that you can celebrate with a clear conscience.
CONCLUSION:
We want to make our customers aware of the need to be cautious of "too cheap to be true" prices. Often, these offers hide inferior materials, poor quality and unethical working practices, which can ultimately lead to disappointment. With us, you get high-quality products that you can rely on to make your celebration unforgettable.
Customer Service & Support
Sure, we are here for you! You have various options:
1. Just send us an email to info@hey-party.de ,
2. chat with us on the website, or
3. Call us or write via WhatsApp at 0731 38099559.
Our telephone support is available:
Tue - Fri 10am-1pm and 3pm-6pm and Saturdays from 10am-1pm.
We are happy to answer your questions.
The best thing to do is to go to our contact page , where you will find links to the various ways of contacting us.
Your data is safe with us! Thanks to SSL encryption and constant technical updates, shopping with us is safe. In addition, our system has a so-called "closed checkout" that makes our shop particularly secure. Not even we can intervene there.
You can find more information in our privacy policy .
Yes, of course! There is no shipping charge. As soon as we have put together your purchase, you will be notified and can pick it up from us during our store opening hours .
You can also specify a preferred time/day. Simply use the “Special instructions for the seller” field or contact us by phone or WhatsApp
This has not happened yet because we work with a very reliable and extremely secure system.
However, if problems still arise, we are happy to help you.
Please contact us by phone during our support hours or at any time via email, chat or WhatsApp. We will respond as quickly as possible.
You will find a form in the footer of our shop. Fill out the form and confirm your registration in the email sent to you.
If you no longer wish to receive the newsletter, you can unsubscribe using the "Unsubscribe" link in every email. You can find it at the bottom left in the footer of every newsletter email.
