Order Process
Ordering from Hey Party is very simple. Choose your desired items and add them to your shopping cart. Then review your selection and complete the order. We will then send you an order confirmation by email.
Thank you for your trust!
No, there is no minimum order value.
Yes, that is possible. Please contact us immediately.
We always ship as quickly as possible, and a package that has already been shipped cannot be canceled or changed.
Please note that a subsequent change to the billing address is not possible for legal reasons.
Yes, you can simply enter and redeem your voucher code or coupon at checkout.
Not directly in the shop, but feel free to contact us by email or phone. We will then make you an individual offer.
Payment with us is straightforward. You have the option to pay by credit card, PayPal, or debit card. The available payment options will be displayed to you during the order process. Thank you for your trust in 'Hey Party'!
Yes, your payment is absolutely secure! Thanks to our SSL encryption, your data is optimally protected. In addition, our shop system ensures that we are always up to date and it is constantly automatically updated. So you can shop with 'Hey Party' relaxed and safely!
Shipping & Delivery
Standard Shipping: Shipping costs within Germany are 6,99€.
For orders over 60 €, we cover the shipping costs, making shipping free for you.
Economy: For smaller items that fit into a parcel post box, we offer a discounted shipping rate of 4,39€.
Please note: However, with this discounted rate (parcel post shipping), it should be noted that the shipment only has a greatly simplified tracking without details. Delivery usually takes 2-5 days, but parcel post shipping can take 6-12 days (depending on circumstances at the post office). Especially during the winter and autumn months, illness-related absences at the post office can mean significant delays over which we as a shop have no influence whatsoever: If you are in a hurry, please select a normal standard package.
Orders placed by 12 Uhr are usually shipped by us on the same business day.
Orders placed on Saturdays, Sundays, and public holidays will be shipped on the next business day.
You have the following options:
Standard Shipping:
Premium shipping with detailed tracking.
Duration: usually 1-3 business days
Your package is insured up to a value of €500
Economy:
This option only includes basic tracking.
Duration: usually 2-5 business days. However, in cases of staff shortages, weather conditions, strikes, etc., there is no shipping priority, so it can take 6-12 business days. We have no control over this.
Of course! You can easily have your order sent to an address different from your billing address. This is super practical if, for example, you're planning a surprise for someone. During the order process, you have the option to specify a different delivery address. Just enter it and you're done!
If you want to do this afterward, please let us know as soon as possible, and we can still change it in our system, provided your order has not yet been shipped.
Please note that for legal reasons, billing addresses cannot be changed retroactively.
Yes, you can have your order sent to a packing station. To ensure your shipment arrives correctly, please enter the address as follows:
- In the Street and house number field: Enter "Packstation" followed by the number (e.g., Packstation 598). This also applies to post offices and similar locations.
- In the Apartment, suite, etc. (optional) field: Enter your postal ID here, e.g., 1234567890.
Once your order has been shipped, you will receive an email from the shipping provider (DHL) with a tracking number. You can use this to track the status and location of your shipment at any time.
If you have chosen the Economy delivery option, we ship with Warenpost (merchandise mail). If available at all, tracking is only provided in a simplified version for this option. This is due to the Post's systems, as Warenpost is classified as a letter.
However, you can also track the status of your order in your customer account using your email address and order number.
You can access your customer account here:
to your customer account
That depends on the product and the delivery address. However, you can generally expect your order to arrive within 1-3 business days.
From experience, we can say that in most cases, your order will arrive on the next or second business day.
Mail shipments usually also reach you within 2-5 business days. Under certain circumstances (weather, staff shortages, strikes, and other situations), delivery can take up to 12 days. We have no influence over this and cannot foresee it.
Please contact us! In this case, we are of course also there for you.
It's best to contact us by phone. But you can also reach us by email, chat or WhatsApp (on our regular landline number 0731 38099559).
We will certainly find a quick solution.
Returns
Absolutely! As long as the items are in their original condition, returns are straightforward. You have a 14 Tage return period.
Please note that Hey Party does not cover return shipping costs.
You can! We would be delighted if you took the time to leave us a review. This helps show others that we are a legitimate business and can be trusted. And we are happy that our products and our efforts have made you happy!
With every order, we send a link where you can rate us or the product. It only takes a few moments to leave a review. Feel free to include photos :)
If you have a complaint, please contact us directly so we can make you happy again. Please give us the chance to do so. We are confident that we can resolve the situation wonderfully.
This way, we can improve, for you and for others!
Quality
Our products come from manufacturers we trust. We only sell brand-name products from manufacturers who regularly have their goods tested for toxins and harmful substances by independent testing institutes. This way, we can offer you only safe and harmless products with a clear conscience.
We only sell original products (no harmful and cheaply made counterfeits, as is unfortunately the case with a large online retailer).
If something is not right, please contact us. We will find a solution.
a. Contact us: Send us a short message by email to info@hey-party.de or via the contact form on our website, so that we know a return is pending.
b. Pack the items: Pack the unused and undamaged items securely for return shipping. Ideally, use the original box or another suitable box.
c. Shipping: Send the items back to our business address
Hey Party
Dreiköniggasse 14
89073 Ulm.
Please note that as a customer, you bear the shipping costs for the return.
d. Refund: After we have received and checked the returned items, we will refund the purchase price to you. Depending on the payment method, it may take a few days for you to receive the refund.
e. Alternatively: Would you like to save on return shipping costs or speed up the process? Simply bring your items to our store in person. There you can either get a refund of the purchase price or choose another product.
Address:
Hey Party
Dreiköniggasse 14
89073 Ulm
Our products offer significantly higher quality than many cheap Amazon sets. Here are some reasons why it's worth investing in our high-quality party supplies:
1. High-quality and non-toxic materials:
Our foil balloons and latex balloons are made from robust, durable, and non-toxic materials. Cheap balloons on Amazon often burst easily and have an unpleasant, toxic smell. Good balloons are soft and only smell slightly of rubber, not chemicals. If balloons have a strong, pungent smell, they should never be inflated by mouth or given to children to play with. This also applies to inflated balloons, as children often lick them.
2. Safe and hygienic packaging:
We ensure that products that come into direct contact with food are hygienically packaged. Many cheap Amazon sets, for example, include cupcake toppers and similar products along with cheaply manufactured balloons, which can lead to a possible transfer of harmful substances.
3. Original sizes and brand quality:
Our foil balloons are not counterfeits of brand manufacturers. Many cheap Amazon balloons are scaled-down imitations that float poorly or not at all with helium due to the incorrect material-to-volume ratio.
4. Proven quality:
We have often experienced customers bringing in cheap Amazon balloons for filling, which then did not meet expectations. Many of these customers were so disappointed with their cheap purchases that they did not use the goods and instead bought high-quality products from us.
5. Customer satisfaction:
Countless of our customers, after disappointing experiences with cheap Amazon sets, have chosen our high-quality products and were delighted with the quality and durability.
6. Fair & Moderate Prices:
Despite the high quality and safety of our products, our prices remain moderate and fair.
7. Ethical manufacturing:
We ensure that our products are manufactured under fair working conditions. With extremely low prices, there is a risk that child labor and catastrophic working conditions are involved in the supply chain. We prioritize ethical production standards so you can celebrate with a clear conscience.
CONCLUSION:
We want to sensitize our customers to be careful with "too-cheap-to-be-true" prices. Often, these offers hide inferior materials, lack of quality, and unethical labor practices, which can ultimately lead to disappointment. With us, you get high-quality products you can rely on to make your celebration unforgettable.
Customer Service & Support
Sure, we're here for you! You have several options:
1. Simply send us an email to info@hey-party.de,
or
2. call us or message us via WhatsApp at 0731 38099559.
You can reach us by phone during our opening hours:
Montag - Freitag: 10 - 18 Uhr
Samstag: 10 - 16 Uhr
We are happy to answer any questions you may have.
The best way is to go to our contact page, where the various contact options are linked.
Your data is safe with us! Thanks to SSL encryption and constant technical updates, shopping with us is secure. In addition, our system has a so-called "closed checkout", which makes our shop particularly secure. Not even we could intervene there.
You can find more information in our privacy policy.
Yes, of course! Shipping fees are waived for this option. Once your order has been prepared by us, you will be notified and can pick it up at our store during our opening hours.
You can also specify a preferred time/day. Simply use the "Special instructions to seller" field or contact us by phone or WhatsApp at contact.
This has not happened yet, as we work with a very reliable and extremely secure system.
However, should problems arise, we are happy to help.
Please feel free to contact us by phone during our support hours or by email or WhatsApp. We will reply as soon as possible.
In the footer of our shop, you'll find a form. Sign up there and confirm your registration in the email you receive.
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